asterisk/configs/agents.conf.sample

;
; Agent configuration
;

[general]
;
; Define whether callbacklogins should be stored in astdb for
; persistence. Persistent logins will be reloaded after
; Asterisk restarts.
;
persistentagents=yes

;enable or disable a single extension from longing in as multiple
;agents, defaults to enabled
;multiplelogin=yes

[agents]
;
; Define maxlogintries to allow agent to try max logins before
; failed.
; default to 3
;
;maxlogintries=5
;
;
; Define autologoff times if appropriate.  This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
;autologoff=15
;
; Define autologoffunavail to have agents automatically logged
; out when the extension that they are at returns a CHANUNAVAIL
; status when a call is attempted to be sent there.
; Default is "no". 
;
;autologoffunavail=yes
;
; Define ackcall to require an acknowledgement by '#' when
; an agent logs in using agentcallbacklogin.  Default is "no".
;
;ackcall=no
;
; Define endcall to allow an agent to hangup a call by '*'.
; Default is "yes". Set this to "no" to ignore '*'. 
;
;endcall=yes
;
; Define wrapuptime.  This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
;
;wrapuptime=5000
;
; Define the default musiconhold for agents
; musiconhold => music_class
;
;musiconhold => default
;
; Define the default good bye sound file for agents
; default to vm-goodbye
;
;agentgoodbye => goodbye_file
;
; Define updatecdr. This is whether or not to change the source 
; channel in the CDR record for this call to agent/agent_id so 
; that we know which agent generates the call
;
;updatecdr=no
;
; Group memberships for agents (may change in mid-file)
; 
;group=3
;group=1,2
;group=
;
; --------------------------------------------------
; This section is devoted to recording agent's calls
; The keywords are global to the chan_agent channel driver
; 
; Enable recording calls addressed to agents. It's turned off by default.
;recordagentcalls=yes
;
; The format to be used to record the calls: wav, gsm, wav49.
; By default its "wav".
;recordformat=gsm
;
; The text to be added to the name of the recording. Allows forming a url link.
;urlprefix=http://localhost/calls/
;
; The optional directory to save the conversations in. The default is
; /var/spool/asterisk/monitor
;savecallsin=/var/calls
;
; An optional custom beep sound file to play to always-connected agents. 
;custom_beep=beep
;
; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows