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Update autosupport script and man page

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Added information collection from the output of the utilities: top, free, uptime, ifconfig
Added information collection from the output of the Asterisk command 'dahdi show status'
Added option / flag '-n, --non-interactive'
Updated man page to reflect new option / flag '-n, --non-interactive'

Patch-by: John Bigelow (itzanger)
(closes issue AST-749)
........

Merged revisions 349504 from http://svn.asterisk.org/svn/asterisk/branches/1.8
........

Merged revisions 349505 from http://svn.asterisk.org/svn/asterisk/branches/10


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@349506 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Kinsey Moore
2012-01-04 20:02:34 +00:00
parent dd3f9b51c8
commit 270a015875
2 changed files with 76 additions and 33 deletions
Download Patch File Download Diff File Expand all files Collapse all files

100
contrib/scripts/autosupport
View File

@@ -1,9 +1,9 @@
#!/bin/sh
#
# Autosupport Version 2.0.15
# Autosupport Version 2.0.18
# Collect support information
#
# Copyright (C) 2005-2010, Digium, Inc.
# Copyright (C) 2005-2011, Digium, Inc.
#
# Written by John Bigelow (support@digium.com)
# Charles Moye (cmoye@digium.com)
@@ -28,6 +28,7 @@ VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
FILE_PREFIX=
FOLDER_PREFIX="${HOME}/"
files="n";
NONINTERACTIVE=0
# If a prefix is specified on command-line, add it.
if (set -u; : $1) 2> /dev/null
@@ -40,9 +41,10 @@ then
echo
echo "usage: autosupport [prefix]"
echo "Valid Options:"
echo " [prefix] Prefix to apply to output files"
echo " May be your existing Digium Technical Support Ticket ID"
echo " -h, --help Show help about options"
echo " [prefix] Prefix to apply to output files"
echo " May be your existing Digium Technical Support Ticket ID"
echo " -n, --non-interactive Run without requiring user input"
echo " -h, --help Show help about options"
echo
echo "Example:"
echo " autosupport XXXXXXXX"
@@ -51,8 +53,12 @@ then
echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
echo
exit
elif [ $1 == "-n" ] || [ $1 == "--non-interactive" ]; then
FILE_PREFIX=
NONINTERACTIVE=1
else
FILE_PREFIX="${FILE_PREFIX}${1}_";
fi
FILE_PREFIX="${FILE_PREFIX}${1}_";
fi
MYUID=$(id -u);
@@ -101,6 +107,22 @@ echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "Working";
echo "------------------" >> $OUTPUT;
echo "UPTIME : uptime" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uptime >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "MEMORY : free" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
free >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "KERNEL VERSION : uname -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
@@ -162,9 +184,10 @@ echo >> $OUTPUT;
# Add check to see if asterisk is running.
if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
for command in "show version" "core show version" "pri show version" "dahdi show version" "transcoder show" \
"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show channels" \
"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show status" "dahdi show channels" \
"dahdi show channel 1" "core show channels" "skype show version" "skype show licenses" "skype show users" \
"show g729" "g729 show version" "g729 show licenses" "fax show version" "fax show licenses" "fax show stats" ; do
"skype show hostid" "show g729" "g729 show version" "g729 show licenses" "g729 show hostid" "fax show version" \
"fax show licenses" "fax show hostid" "fax show stats"; do
echo "asterisk -rx \"$command\"" >> $OUTPUT;
asterisk -rx "$command" >> $OUTPUT;
echo >> $OUTPUT;
@@ -188,6 +211,14 @@ for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
done
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "TOP : top -bn1" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
top -bn1 >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
@@ -322,7 +353,7 @@ echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
route -n 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
@@ -330,7 +361,7 @@ echo "------------------" >> $OUTPUT;
iptables -L 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ifconfig 2> /dev/null >> $OUTPUT;
ifconfig -a 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
@@ -457,23 +488,8 @@ collect_config_backup()
gzip $TARBALL_OUTPUT
}
clear;
echo
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi/zaptel module"
echo "parameters, and other asterisk/dahdi/zaptel related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
collect()
{
echo "This may take up to half a minute to run. Please be patient."
collect_digiuminfo;
collect_config_backup;
@@ -496,9 +512,33 @@ if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
echo "Please investigate your system, and send the output"
echo "above to your Digium Technical Support Ticket."
fi
}
clear;
if [ $NONINTERACTIVE -eq 1 ]; then
collect;
else
clear;
echo;
echo "User selected not to continue."
echo
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi/zaptel module"
echo "parameters, and other asterisk/dahdi/zaptel related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
collect;
else
clear;
echo;
echo "User selected not to continue."
fi
fi
exit

9
contrib/scripts/autosupport.8
View File

@@ -1,10 +1,10 @@
.TH AUTOSUPPORT 8 "Aug 8th, 2010" "Asterisk" "Linux Programmer's Manual"
.TH AUTOSUPPORT 8 "Dec 14th, 2011" "autosupport" "Linux Programmer's Manual"
.SH NAME
.B autosupport
\(em interactive script to provide Digium[tm]'s support with information
.SH SYNOPSIS
.PP
.B autosupport [-h] [prefix]
.B autosupport [OPTION] [prefix]
.SH DESCRIPTION
\fBautosupport\fR is a script that is normally run by a user contacting Digium's Technical
@@ -30,7 +30,10 @@ least is expected to be attached to a support ticket with Digium.
\fBprefix\fR
Used to prefix the file names. Typically a Digium Technical Support Ticket ID
.SS Options:
.TP 15
.TP 25
\fB\-n, \-\-non-interactive\fR
Run without requiring user input
.TP 25
\fB\-h, \-\-help\fR
Show help about options
.SH FILES