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Update autosupport script and man page
Added information collection from the output of the utilities: top, free, uptime, ifconfig Added information collection from the output of the Asterisk command 'dahdi show status' Added option / flag '-n, --non-interactive' Updated man page to reflect new option / flag '-n, --non-interactive' Patch-by: John Bigelow (itzanger) (closes issue AST-749) git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.8@349504 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Kinsey Moore
@@ -1,9 +1,9 @@
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#!/bin/sh
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#
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# Autosupport Version 2.0.15
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# Autosupport Version 2.0.18
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# Collect support information
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#
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# Copyright (C) 2005-2010, Digium, Inc.
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# Copyright (C) 2005-2011, Digium, Inc.
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#
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# Written by John Bigelow (support@digium.com)
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# Charles Moye (cmoye@digium.com)
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@@ -28,6 +28,7 @@ VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
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FILE_PREFIX=
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FOLDER_PREFIX="${HOME}/"
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files="n";
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NONINTERACTIVE=0
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# If a prefix is specified on command-line, add it.
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if (set -u; : $1) 2> /dev/null
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@@ -42,6 +43,7 @@ then
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echo "Valid Options:"
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echo " [prefix] Prefix to apply to output files"
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echo " May be your existing Digium Technical Support Ticket ID"
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echo " -n, --non-interactive Run without requiring user input"
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echo " -h, --help Show help about options"
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echo
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echo "Example:"
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@@ -51,8 +53,12 @@ then
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echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
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echo
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exit
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fi
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elif [ $1 == "-n" ] || [ $1 == "--non-interactive" ]; then
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FILE_PREFIX=
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NONINTERACTIVE=1
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else
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FILE_PREFIX="${FILE_PREFIX}${1}_";
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fi
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fi
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MYUID=$(id -u);
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@@ -101,6 +107,22 @@ echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "Working";
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echo "------------------" >> $OUTPUT;
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echo "UPTIME : uptime" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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uptime >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "MEMORY : free" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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free >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "KERNEL VERSION : uname -a" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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@@ -162,9 +184,10 @@ echo >> $OUTPUT;
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# Add check to see if asterisk is running.
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if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
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for command in "show version" "core show version" "pri show version" "dahdi show version" "transcoder show" \
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"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show channels" \
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"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show status" "dahdi show channels" \
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"dahdi show channel 1" "core show channels" "skype show version" "skype show licenses" "skype show users" \
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"show g729" "g729 show version" "g729 show licenses" "fax show version" "fax show licenses" "fax show stats" ; do
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"skype show hostid" "show g729" "g729 show version" "g729 show licenses" "g729 show hostid" "fax show version" \
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"fax show licenses" "fax show hostid" "fax show stats"; do
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echo "asterisk -rx \"$command\"" >> $OUTPUT;
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asterisk -rx "$command" >> $OUTPUT;
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echo >> $OUTPUT;
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@@ -188,6 +211,14 @@ for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
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done
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echo >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "TOP : top -bn1" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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top -bn1 >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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@@ -322,7 +353,7 @@ echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "NETWORK INFO : route -n; iptables -L; ifconfig" >> $OUTPUT;
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echo "NETWORK INFO : route -n; iptables -L; ifconfig -a" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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route -n 2> /dev/null >> $OUTPUT;
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echo >> $OUTPUT;
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@@ -330,7 +361,7 @@ echo "------------------" >> $OUTPUT;
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iptables -L 2> /dev/null >> $OUTPUT;
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echo >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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ifconfig 2> /dev/null >> $OUTPUT;
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ifconfig -a 2> /dev/null >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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@@ -457,23 +488,8 @@ collect_config_backup()
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gzip $TARBALL_OUTPUT
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}
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clear;
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echo
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echo "This script will try to collect the following pieces of"
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echo "information from your system."
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echo
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echo "1. Information about your system such as:"
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echo "pci listing, dmesg, running processes, and kernel version"
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echo
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echo "2. A backup of elements of your configuration such as:"
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echo "asterisk config files, license files, loaded dahdi/zaptel module"
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echo "parameters, and other asterisk/dahdi/zaptel related files."
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echo
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echo "Collect this information [y/n] ? "
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read files;
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if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
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collect()
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{
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echo "This may take up to half a minute to run. Please be patient."
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collect_digiuminfo;
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collect_config_backup;
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@@ -496,9 +512,33 @@ if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
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echo "Please investigate your system, and send the output"
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echo "above to your Digium Technical Support Ticket."
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fi
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}
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clear;
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if [ $NONINTERACTIVE -eq 1 ]; then
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collect;
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else
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echo
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echo "This script will try to collect the following pieces of"
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echo "information from your system."
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echo
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echo "1. Information about your system such as:"
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echo "pci listing, dmesg, running processes, and kernel version"
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echo
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echo "2. A backup of elements of your configuration such as:"
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echo "asterisk config files, license files, loaded dahdi/zaptel module"
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echo "parameters, and other asterisk/dahdi/zaptel related files."
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echo
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echo "Collect this information [y/n] ? "
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read files;
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if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
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collect;
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else
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clear;
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echo;
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echo "User selected not to continue."
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fi
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fi
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exit
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@@ -1,10 +1,10 @@
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.TH AUTOSUPPORT 8 "Aug 8th, 2010" "Asterisk" "Linux Programmer's Manual"
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.TH AUTOSUPPORT 8 "Dec 14th, 2011" "autosupport" "Linux Programmer's Manual"
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.SH NAME
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.B autosupport
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\(em interactive script to provide Digium[tm]'s support with information
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.SH SYNOPSIS
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.PP
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.B autosupport [-h] [prefix]
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.B autosupport [OPTION] [prefix]
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.SH DESCRIPTION
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\fBautosupport\fR is a script that is normally run by a user contacting Digium's Technical
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@@ -30,7 +30,10 @@ least is expected to be attached to a support ticket with Digium.
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\fBprefix\fR
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Used to prefix the file names. Typically a Digium Technical Support Ticket ID
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.SS Options:
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.TP 15
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.TP 25
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\fB\-n, \-\-non-interactive\fR
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Run without requiring user input
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.TP 25
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\fB\-h, \-\-help\fR
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Show help about options
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.SH FILES
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