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Add AgentLogin(), AgentMonitorOutgoing() applications and

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AGENT() function XML documentation.


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@154837 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Eliel C. Sardanons
2008-11-05 20:17:06 +00:00
parent 34e094726e
commit ccaefe4d40
1 changed files with 103 additions and 40 deletions
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143
channels/chan_agent.c
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@@ -69,40 +69,113 @@ ASTERISK_FILE_VERSION(__FILE__, "$Revision$")
#include "asterisk/stringfields.h"
#include "asterisk/event.h"
/*** DOCUMENTATION
<application name="AgentLogin" language="en_US">
<synopsis>
Call agent login.
</synopsis>
<syntax>
<parameter name="AgentNo" />
<parameter name="options">
<optionlist>
<option name="s">
<para>silent login - do not announce the login ok segment after
agent logged on/off</para>
</option>
</optionlist>
</parameter>
</syntax>
<description>
<para>Asks the agent to login to the system. Always returns <literal>-1</literal>.
While logged in, the agent can receive calls and will hear a <literal>beep</literal>
when a new call comes in. The agent can dump the call by pressing the star key.</para>
</description>
<see-also>
<ref type="application">Queue</ref>
<ref type="application">AddQueueMember</ref>
<ref type="application">RemoveQueueMember</ref>
<ref type="application">PauseQueueMember</ref>
<ref type="application">UnpauseQueueMember</ref>
<ref type="function">AGENT</ref>
<ref type="filename">agents.conf</ref>
<ref type="filename">queues.conf</ref>
</see-also>
</application>
<application name="AgentMonitorOutgoing" language="en_US">
<synopsis>
Record agent's outgoing call.
</synopsis>
<syntax>
<parameter name="options">
<optionlist>
<option name="d">
<para>make the app return <literal>-1</literal> if there is an error condition.</para>
</option>
<option name="c">
<para>change the CDR so that the source of the call is
<literal>Agent/agent_id</literal></para>
</option>
<option name="n">
<para>don't generate the warnings when there is no callerid or the
agentid is not known. It's handy if you want to have one context
for agent and non-agent calls.</para>
</option>
</optionlist>
</parameter>
</syntax>
<description>
<para>Tries to figure out the id of the agent who is placing outgoing call based on
comparison of the callerid of the current interface and the global variable
placed by the AgentCallbackLogin application. That's why it should be used only
with the AgentCallbackLogin app. Uses the monitoring functions in chan_agent
instead of Monitor application. That has to be configured in the
<filename>agents.conf</filename> file.</para>
<para>Normally the app returns <literal>0</literal> unless the options are passed.</para>
</description>
<see-also>
<ref type="filename">agents.conf</ref>
</see-also>
</application>
<function name="AGENT" language="en_US">
<synopsis>
Gets information about an Agent
</synopsis>
<syntax argsep=":">
<parameter name="agentid" required="true" />
<parameter name="item">
<para>The valid items to retrieve are:</para>
<enumlist>
<enum name="status">
<para>(default) The status of the agent (LOGGEDIN | LOGGEDOUT)</para>
</enum>
<enum name="password">
<para>The password of the agent</para>
</enum>
<enum name="name">
<para>The name of the agent</para>
</enum>
<enum name="mohclass">
<para>MusicOnHold class</para>
</enum>
<enum name="exten">
<para>The callback extension for the Agent (AgentCallbackLogin)</para>
</enum>
<enum name="channel">
<para>The name of the active channel for the Agent (AgentLogin)</para>
</enum>
</enumlist>
</parameter>
</syntax>
<description />
</function>
***/
static const char tdesc[] = "Call Agent Proxy Channel";
static const char config[] = "agents.conf";
static const char app[] = "AgentLogin";
static const char app3[] = "AgentMonitorOutgoing";
static const char synopsis[] = "Call agent login";
static const char synopsis3[] = "Record agent's outgoing call";
static const char descrip[] =
" AgentLogin([AgentNo][,options]):\n"
"Asks the agent to login to the system. Always returns -1. While\n"
"logged in, the agent can receive calls and will hear a 'beep'\n"
"when a new call comes in. The agent can dump the call by pressing\n"
"the star key.\n"
"The option string may contain zero or more of the following characters:\n"
" 's' -- silent login - do not announce the login ok segment after agent logged on/off\n";
static const char descrip3[] =
" AgentMonitorOutgoing([options]):\n"
"Tries to figure out the id of the agent who is placing outgoing call based on\n"
"comparison of the callerid of the current interface and the global variable \n"
"placed by the AgentCallbackLogin application. That's why it should be used only\n"
"with the AgentCallbackLogin app. Uses the monitoring functions in chan_agent \n"
"instead of Monitor application. That has to be configured in the agents.conf file.\n"
"\nReturn value:\n"
"Normally the app returns 0 unless the options are passed.\n"
"\nOptions:\n"
" 'd' - make the app return -1 if there is an error condition\n"
" 'c' - change the CDR so that the source of the call is 'Agent/agent_id'\n"
" 'n' - don't generate the warnings when there is no callerid or the\n"
" agentid is not known.\n"
" It's handy if you want to have one context for agent and non-agent calls.\n";
static const char mandescr_agents[] =
"Description: Will list info about all possible agents.\n"
"Variables: NONE\n";
@@ -2467,17 +2540,7 @@ static int function_agent(struct ast_channel *chan, const char *cmd, char *data,
struct ast_custom_function agent_function = {
.name = "AGENT",
.synopsis = "Gets information about an Agent",
.syntax = "AGENT(<agentid>[:item])",
.read = function_agent,
.desc = "The valid items to retrieve are:\n"
"- status (default) The status of the agent\n"
" LOGGEDIN | LOGGEDOUT\n"
"- password The password of the agent\n"
"- name The name of the agent\n"
"- mohclass MusicOnHold class\n"
"- exten The callback extension for the Agent (AgentCallbackLogin)\n"
"- channel The name of the active channel for the Agent (AgentLogin)\n"
};
@@ -2501,8 +2564,8 @@ static int load_module(void)
if (persistent_agents)
reload_agents();
/* Dialplan applications */
ast_register_application(app, login_exec, synopsis, descrip);
ast_register_application(app3, agentmonitoroutgoing_exec, synopsis3, descrip3);
ast_register_application_xml(app, login_exec);
ast_register_application_xml(app3, agentmonitoroutgoing_exec);
/* Manager commands */
ast_manager_register2("Agents", EVENT_FLAG_AGENT, action_agents, "Lists agents and their status", mandescr_agents);