An agent logs in by calling an extension that calls the AgentLogin app. In agents.conf ackcall=always is set, so when they get a call they have the choice to either acknowledge it or ignore it. autologoff=10 is set as well, so if the agent ignores the call over 10sec one may assume that the agent should be logged out (and in this case hungup on as well), but this was not happening.
(closes issue #14091)
Reported by: evandro
Patches:
autologoff.diff uploaded by dvossel (license 671)
Review: http://reviewboard.digium.com/r/225/
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A revision to chan_agent attempted to "inherit" the device
state of the underlying channel in order to report the
device state of an agent channel more accurately.
The problem with the logic here is that it makes no sense to
use this for always-on agents. If the agent is logged in, then
to the underlying channel, the agent will always appear to be
"in use," no matter if the agent is on a call or not. The reason
is that to the underlying channel, the channel is currently in use
on a call to the AgentLogin application.
The most common cause that I found for this issue to occur was for
a SIP channel to be the underlying channel type for an Agent channel.
If the SIP phone re-registers, then the registration will cause the
device state core to query the device state of the SIP channel. Since the
SIP channel is in use, the Agent channel would also inherit this status.
Once the agent channel was set to "in use" there was no way that the device
state could change on that channel unless the agent logged out.
The solution for this problem is a bit different in 1.4 than it is in the
other branches. In 1.4, there will be a one-line fix to make sure that only
callback agents will inherit device state from their underlying channel type.
For the other branches of Asterisk, since callback support has been removed, there
is also no need for device state inheritance in chan_agent, so I will simply be
removing it from the code.
In addition, the 1.4 source is getting a new comment to help the next person who
edits chan_agent.c. I'm adding a comment that a agent_pvt's loginchan field may be
used to determine if the agent is a callback agent or not.
(closes issue #14173)
Reported by: nathan
Patches:
14173.patch uploaded by putnopvut (license 60)
Tested by: nathan, aramirez
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I found that the allow_multiple_logins function would never return
0 due to an incorrect comparison being used when traversing the
list of agents. While I was modifying this function, I also did
a little bit of coding guidelines cleanup, too.
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Reported by: IgorG
Tested by: denisgalvao
This gits rid of the notion of an owning_app allowing the request and hangup to be initiated by different threads. Originating from an active agent channel requires this. The implementation primarily changes __login_exec to wait on a condition variable rather than a lock.
Review: http://reviewboard.digium.com/r/35/
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.4@168507 65c4cc65-6c06-0410-ace0-fbb531ad65f3
since this branch already had some printf format attributes, enable checking for them and tag functions that didn't have them
format attributes in a consistent way
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is invoked, that the channel on which the callback was called
is locked. This patch corrects an instance in chan_agent where
a channel's indicate callback is called directly without first
locking the channel.
This was leading to some observed locking issues in chan_local,
but considering that all channel drivers operate under the
same expectations, the generic fix in chan_agent is the right
way to go.
AST-126
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(from what the corresponding channel variables were set to)
when the agent logs out.
(closes issue #13098)
Reported by: davidw
Patches:
20080731__issue13098_agent_ackcall_not_reset.diff uploaded by bbryant (license 36)
Tested by: davidw
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.4@138942 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This should make the Agent always report the correct device state, even when
the underlying channel is used for other purposes.
(closes issue #12773)
Reported by: davidw
Patches:
20080710__bug12773.diff.txt uploaded by Corydon76 (license 14)
Tested by: davidw
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.4@130102 65c4cc65-6c06-0410-ace0-fbb531ad65f3
autologoff in chan_agent. If using AgentCallbackLogin-style agents,
then if the timeout specified by the Dial() to reach the agent's phone
was shorter than the timeout specified in queues.conf, then autologoff
would only work if the caller hung up while the agent's phone was ringing.
This patch allows autologoff to work in this situation when the call in
queue transfers to the next available agent (as it would have if the timeout
in queues.conf were less than the timeout in the Dial()).
(closes issue #12754)
Reported by: Rodrigo
Patches:
12754.patch uploaded by putnopvut (license 60)
Tested by: Rodrigo
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he doesn't cause a queue's announce file to be interrupted. Also went ahead and did the
same for the '*' key and for ending a call.
(closes issue #10528, reported by deskhack, patched by me)
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ringinuse=no for the queue.
(closes issue #10215, reported by Doug, repaired by me)
Special thanks to fkasumovic for pointing out the source of the problem and to bweschke for helping to come up with a solution!
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since loginstart is used after logoff. Thanks to makoto for pointing this out and suggesting the fix.
(closes issue #10178, reported and patched by makoto, with modification by me)
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agent channel sent a digit, the digit would be played to the agent for forever.
This is because chan_agent always returned -1 from its send_digit_begin and _end
callbacks. This non-zero return value indicates to the Asterisk core that it
would like an inband DTMF generator put on the channel. However, this is the
wrong thing to do. It should *always* return 0, instead. When the digit begin
and end functions are called on the proxied channel, the underlying channel
will indicate whether inband DTMF is needed or not, and the generator will be
put on that one, and not the Agent channel.
(issue #9615, #9616, reported by jiddings and BigJimmy, and fixed by me)
git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.4@62218 65c4cc65-6c06-0410-ace0-fbb531ad65f3
https://origsvn.digium.com/svn/asterisk/branches/1.2
........
r54999 | file | 2007-02-16 17:13:45 -0500 (Fri, 16 Feb 2007) | 2 lines
Do not send indications through ast_indicate in chan_agent but instead go directly to the technology. This way when indications are emulated they happen on the Agent channel and do not screw up formats on the channels. (issue #8439 reported by punkgode)
........
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The main bug being addressed here is a problem introduced when two SIP
channels using SIP INFO dtmf have their media directly bridged. So, when a
DTMF END frame comes into Asterisk from an incoming INFO message, Asterisk
would try to emulate a digit of some length by first sending a DTMF BEGIN
frame and sending a DTMF END later timed off of incoming audio. However,
since there was no audio coming in, the DTMF_END was never generated. This
caused DTMF based features to no longer work.
To fix this, the core now knows when a channel doesn't care about DTMF BEGIN
frames (such as a SIP channel sending INFO dtmf). If this is the case, then
Asterisk will not emulate a digit of some length, and will instead just pass
through the single DTMF END event.
Channel drivers also now get passed the length of the digit to their digit_end
callback. This improves SIP INFO support even further by enabling us to put
the real digit duration in the INFO message instead of a hard coded 250ms.
Also, for an incoming INFO message, the duration is read from the frame and
passed into the core instead of just getting ignored.
(issue #8597, maybe others...)
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