Add log-caller-id-name option to log Caller ID Name in queue log
This patch introduces a new global configuration option, log-caller-id-name,
to queues.conf to control whether the Caller ID name is logged when a call enters a queue.
When log-caller-id-name=yes, the Caller ID name is logged
as parameter 4 in the queue log, provided it’s allowed by the
existing log_restricted_caller_id rules. If log-caller-id-name=no (the default),
the Caller ID name is omitted from the logs.
Fixes: #1091
UserNote: This patch adds a global configuration option, log-caller-id-name, to queues.conf
to control whether the Caller ID name is logged as parameter 4 when a call enters a queue.
When log-caller-id-name=yes, the Caller ID name is included in the queue log,
Any '|' characters in the caller ID name will be replaced with '_'.
(provided it’s allowed by the existing log_restricted_caller_id rules).
When log-caller-id-name=no (the default), the Caller ID name is omitted.
Fixes: #1007
UserNote: use the p option of AddQueueMember() for paused member state.
Optionally, use the r(reason) option to specify a custom reason for the pause.
Add a queue option log-restricted-caller-id to strip the Caller ID when storing the ENTERQUEUE event
in the queue log if the Caller ID is restricted.
Resolves: #765
UpgradeNote: Add a new column to the queues table:
queue_log_option_log_restricted ENUM('0','1','off','on','false','true','no','yes')
to control whether the Restricted Caller ID will be stored in the queue log.
UserNote: Add a Queue option log-restricted-caller-id to control whether the Restricted Caller ID
will be stored in the queue log.
If log-restricted-caller-id=no then the Caller ID will be stripped if the Caller ID is restricted.
This newly introduced periodic-announce-startdelay makes it possible to
configure the initial start delay of the first periodic announcement
after which periodic-announce-frequency takes over.
UserNote: Introduce a new queue configuration option called
'periodic-announce-startdelay' which will vary the normal (historic)
behavior of starting the periodic announcement cycle at
periodic-announce-frequency seconds after entering the queue to start
the periodic announcement cycle at period-announce-startdelay seconds
after joining the queue. The default behavior if this config option is
not set remains unchanged.
Signed-off-by: Jaco Kroon <jaco@uls.co.za>
This adds an option 'force_longest_waiting_caller' which changes the
global behavior of the queue engine to prevent queue callers from
'jumping ahead' when an agent is in multiple queues.
Resolves: #108
Also closes old asterisk issues:
- ASTERISK-17732
- ASTERISK-17570
Change-Id: I0f84e27903fefbe2018d0afa2d67b23aa0b321ce
This newly introduced periodic-announce-startdelay makes it possible to
configure the initial start delay of the first periodic announcement
after which periodic-announce-frequency takes over.
ASTERISK-30437 #close
Change-Id: Ia79984b6377ef78f167ad9ea2ac084bec29955d0
Signed-off-by: Jaco Kroon <jaco@uls.co.za>
Several queue fields were not being set to their default value during
a reload.
Additionally added some sample configuration options that were missing
from queues.conf.sample.
Change-Id: I3a88c7877af91752b1b46a0c087384f7eb9c47e4
For most modules that interacted with app_macro, this change is limited
to no longer looking for the current context from the macrocontext when
set. Additionally, the following modules are impacted:
app_dial - no longer supports M^ connected/redirecting macro
app_minivm - samples written using macro will no longer work.
The sample needs a re-write
app_queue - can no longer a macro on the called party's channel.
Use gosub which is currently supported
ccss - no callback macro, gosub only
app_voicemail - no macro support
channel - remove macrocontext and priority, no connected line or
redirection macro options
options - stdexten is deprecated to gosub as the default and only
pbx - removed macrolock
pbx_dundi - no longer look for macro
snmp - removed macro context, exten, and priority
ASTERISK-30304
Change-Id: I830daab293117179b8d61bd4df0d971a1b3d07f6
Adds the m option to the Queue application, which allows a
music on hold class to be specified at runtime which will
override the class configured in queues.conf.
This option functions like the m option to Dial.
ASTERISK-29876 #close
Change-Id: Ie25a48569cf8755c305c9438b1ed292c3adcf8d7
Correct typos of the following word families:
password
excludes
undesirable
checksums
through
screening
interpreting
database
causes
initiation
member
busydetect
defined
severely
throughput
recognized
counter
require
indefinitely
accounts
ASTERISK-29714
Change-Id: Ie8f2a7b274a162dd627ee6a2165f5e8a3876527e
Also removed the sample documentation, and some oddly-placed
documentation about the timeout argument to the Queue() application
itself. There is a large section on the timeout behavior below.
ASTERISK-26614 #close
Change-Id: I8f84e8304b50305b7c4cba2d9787a5d77c3a6217
If your queues.conf had _no_ [general] section, they would default to
'yes'. Now, they always default to 'no'.
(Actually, commit ed615afb7e already
partially fixed it for shared_lastcall.)
ASTERISK-28951
Change-Id: Ic39d8a0202906bc454194368bbfbae62990fe5f6
There a long history here:
In commit dd1e62c095 has introduce by default shared_lastcall = true by
default but this now only happen is there not [general] directive in
queues.conf
After that, the commit 4b50e3f1ee fix the
sample file.
We'll need to keep the same setting if there a general or not section in
configuration file since the shared_lastcall is by a long time in
sample files as default value to 'no'.
Change-Id: Id44faec370136df8d57902b453ad4059ed21b94c
This patch adds the ability to set the wrapuptime on the queue member
config.
When the option is set the wrapuptime on the queue member is used instead
of the queue's wrapuptime.
ASTERISK-27483 #close
Change-Id: I11c85809537f974eb44dc5bbf82bcedd8a458902
Setting this option will cause the Queue application to only announce
the caller's position if it has improved since the last time that we
announced it.
Change-Id: I173a124121422209485b043e2bf784f54242fce6
