diff --git a/src/mod/applications/mod_callcenter/mod_callcenter.c b/src/mod/applications/mod_callcenter/mod_callcenter.c index 420671523c..85ebb9614d 100644 --- a/src/mod/applications/mod_callcenter/mod_callcenter.c +++ b/src/mod/applications/mod_callcenter/mod_callcenter.c @@ -1995,13 +1995,12 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName cbt.record_template = queue_record_template; cbt.agent_found = SWITCH_FALSE; - if (!strcasecmp(queue->strategy, "sequentially-by-next-agent-order")) { - /* This is a quick attempt to continue to the last tried agent using the position order */ + if (!strcasecmp(queue->strategy, "round-robin")) { sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.level as tiers_level, agents.type, agents.uuid, tiers.position as tiers_position, agents.last_offered_call as agents_last_offered_call, 1 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)" " WHERE tiers.queue = '%q'" " AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')" - " AND tiers.position > (SELECT tiers.position FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' ORDER BY agents.last_offered_call DESC LIMIT 1)" - " AND tiers.level = (SELECT tiers.level FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' ORDER BY agents.last_offered_call DESC LIMIT 1)" + " AND tiers.position > (SELECT tiers.position FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' AND agents.last_offered_call > 0 ORDER BY agents.last_offered_call DESC LIMIT 1)" + " AND tiers.level = (SELECT tiers.level FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' AND agents.last_offered_call > 0 ORDER BY agents.last_offered_call DESC LIMIT 1)" " UNION " "SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.level as tiers_level, agents.type, agents.uuid, tiers.position as tiers_position, agents.last_offered_call as agents_last_offered_call, 2 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)" " WHERE tiers.queue = '%q'" @@ -2029,6 +2028,8 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName cc_execute_sql(NULL, sql, NULL); switch_safe_free(sql); sql_order_by = switch_mprintf("level, position"); + } else if(!strcasecmp(queue_strategy, "random")) { + sql_order_by = switch_mprintf("level, random()"); } else if(!strcasecmp(queue_strategy, "sequentially-by-agent-order")) { sql_order_by = switch_mprintf("level, position, agents.last_offered_call"); /* Default to last_offered_call, let add new strategy if needing it differently */ } else {