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mod_callcenter: Add new CLI cmd and change some to be more standard. Patch from François Delawarde, thanks.

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This commit is contained in:
Marc Olivier Chouinard 2011-03-12 11:03:03 -05:00
parent 7da9531692
commit 30dd1774ad
1 changed files with 90 additions and 31 deletions
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121
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -2395,17 +2395,24 @@ static int list_result_callback(void *pArg, int argc, char **argv, char **column
"callcenter_config agent set reject_delay_time [agent_name] [wait second] | "\ "callcenter_config agent set reject_delay_time [agent_name] [wait second] | "\
"callcenter_config agent set busy_delay_time [agent_name] [wait second] | "\ "callcenter_config agent set busy_delay_time [agent_name] [wait second] | "\
"callcenter_config agent get status [agent_name] | " \ "callcenter_config agent get status [agent_name] | " \
"callcenter_config agent list | " \
"callcenter_config tier add [queue_name] [agent_name] [level] [position] | " \ "callcenter_config tier add [queue_name] [agent_name] [level] [position] | " \
"callcenter_config tier set state [queue_name] [agent_name] [state] | " \ "callcenter_config tier set state [queue_name] [agent_name] [state] | " \
"callcenter_config tier set level [queue_name] [agent_name] [level] | " \ "callcenter_config tier set level [queue_name] [agent_name] [level] | " \
"callcenter_config tier set position [queue_name] [agent_name] [position] | " \ "callcenter_config tier set position [queue_name] [agent_name] [position] | " \
"callcenter_config tier del [queue_name] [agent_name] | " \ "callcenter_config tier del [queue_name] [agent_name] | " \
"callcenter_config tier list | " \
"callcenter_config queue load [queue_name] | " \ "callcenter_config queue load [queue_name] | " \
"callcenter_config queue unload [queue_name] | " \ "callcenter_config queue unload [queue_name] | " \
"callcenter_config queue reload [queue_name] | " \ "callcenter_config queue reload [queue_name] | " \
"callcenter_config tier list [queue_name] | " \ "callcenter_config queue list | " \
"callcenter_config queue list [queue_name] | " \ "callcenter_config queue list agents [queue_name] [status] | " \
"callcenter_config queue count [queue_name]" "callcenter_config queue list members [queue_name] | " \
"callcenter_config queue list tiers [queue_name] | " \
"callcenter_config queue count | " \
"callcenter_config queue count agents [queue_name] [status] | " \
"callcenter_config queue count members [queue_name] | " \
"callcenter_config queue count tiers [queue_name]"
SWITCH_STANDARD_API(cc_config_api_function) SWITCH_STANDARD_API(cc_config_api_function)
{ {
@ -2513,6 +2520,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
} }
} }
} else if (action && !strcasecmp(action, "get")) { } else if (action && !strcasecmp(action, "get")) {
if (argc-initial_argc < 2) { if (argc-initial_argc < 2) {
stream->write_function(stream, "%s", "-ERR Invalid!\n"); stream->write_function(stream, "%s", "-ERR Invalid!\n");
@ -2538,6 +2546,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
} }
} }
} else if (action && !strcasecmp(action, "list")) { } else if (action && !strcasecmp(action, "list")) {
struct list_result cbt; struct list_result cbt;
cbt.row_process = 0; cbt.row_process = 0;
@ -2616,6 +2625,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
goto done; goto done;
} }
} }
} else if (action && !strcasecmp(action, "del")) { } else if (action && !strcasecmp(action, "del")) {
if (argc-initial_argc < 2) { if (argc-initial_argc < 2) {
stream->write_function(stream, "%s", "-ERR Invalid!\n"); stream->write_function(stream, "%s", "-ERR Invalid!\n");
@ -2635,19 +2645,13 @@ SWITCH_STANDARD_API(cc_config_api_function)
} }
} else if (action && !strcasecmp(action, "list")) { } else if (action && !strcasecmp(action, "list")) {
if (argc-initial_argc < 1) { struct list_result cbt;
stream->write_function(stream, "%s", "-ERR Invalid!\n"); cbt.row_process = 0;
goto done; cbt.stream = stream;
} else { sql = switch_mprintf("SELECT * FROM tiers ORDER BY level, position");
const char *queue = argv[0 + initial_argc]; cc_execute_sql_callback(NULL /* queue */, NULL /* mutex */, sql, list_result_callback, &cbt /* Call back variables */);
struct list_result cbt; switch_safe_free(sql);
cbt.row_process = 0; stream->write_function(stream, "%s", "+OK\n");
cbt.stream = stream;
sql = switch_mprintf("SELECT * FROM tiers WHERE queue = '%q' ORDER BY level, position", queue);
cc_execute_sql_callback(NULL /* queue */, NULL /* mutex */, sql, list_result_callback, &cbt /* Call back variables */);
switch_safe_free(sql);
stream->write_function(stream, "%s", "+OK\n");
}
} }
} else if (section && !strcasecmp(section, "queue")) { } else if (section && !strcasecmp(section, "queue")) {
if (action && !strcasecmp(action, "load")) { if (action && !strcasecmp(action, "load")) {
@ -2664,6 +2668,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
stream->write_function(stream, "%s", "-ERR Invalid Queue not found!\n"); stream->write_function(stream, "%s", "-ERR Invalid Queue not found!\n");
} }
} }
} else if (action && !strcasecmp(action, "unload")) { } else if (action && !strcasecmp(action, "unload")) {
if (argc-initial_argc < 1) { if (argc-initial_argc < 1) {
stream->write_function(stream, "%s", "-ERR Invalid!\n"); stream->write_function(stream, "%s", "-ERR Invalid!\n");
@ -2674,6 +2679,7 @@ SWITCH_STANDARD_API(cc_config_api_function)
stream->write_function(stream, "%s", "+OK\n"); stream->write_function(stream, "%s", "+OK\n");
} }
} else if (action && !strcasecmp(action, "reload")) { } else if (action && !strcasecmp(action, "reload")) {
if (argc-initial_argc < 1) { if (argc-initial_argc < 1) {
stream->write_function(stream, "%s", "-ERR Invalid!\n"); stream->write_function(stream, "%s", "-ERR Invalid!\n");
@ -2689,7 +2695,9 @@ SWITCH_STANDARD_API(cc_config_api_function)
stream->write_function(stream, "%s", "-ERR Invalid Queue not found!\n"); stream->write_function(stream, "%s", "-ERR Invalid Queue not found!\n");
} }
} }
} else if (action && !strcasecmp(action, "list")) { } else if (action && !strcasecmp(action, "list")) {
/* queue list */
if (argc-initial_argc < 1) { if (argc-initial_argc < 1) {
switch_hash_index_t *hi; switch_hash_index_t *hi;
stream->write_function(stream, "%s", "name|strategy|moh_sound|time_base_score|tier_rules_apply|tier_rule_wait_second|tier_rule_wait_multiply_level|tier_rule_no_agent_no_wait|discard_abandoned_after|abandoned_resume_allowed|max_wait_time|max_wait_time_with_no_agent|max_wait_time_with_no_agent_time_reached|record_template\n"); stream->write_function(stream, "%s", "name|strategy|moh_sound|time_base_score|tier_rules_apply|tier_rule_wait_second|tier_rule_wait_multiply_level|tier_rule_no_agent_no_wait|discard_abandoned_after|abandoned_resume_allowed|max_wait_time|max_wait_time_with_no_agent|max_wait_time_with_no_agent_time_reached|record_template\n");
@ -2708,35 +2716,81 @@ SWITCH_STANDARD_API(cc_config_api_function)
stream->write_function(stream, "%s", "+OK\n"); stream->write_function(stream, "%s", "+OK\n");
goto done; goto done;
} else { } else {
const char *queue_name = argv[0 + initial_argc]; const char *sub_action = argv[0 + initial_argc];
const char *queue_name = argv[1 + initial_argc];
const char *status = NULL;
struct list_result cbt; struct list_result cbt;
/* queue list agents */
if (sub_action && !strcasecmp(sub_action, "agents")) {
if (argc-initial_argc > 2) {
status = argv[2 + initial_argc];
}
if (status) {
sql = switch_mprintf("SELECT agents.* FROM agents,tiers WHERE tiers.agent = agents.name AND tiers.queue = '%q' AND agents.status = '%q'", queue_name, status);
} else {
sql = switch_mprintf("SELECT agents.* FROM agents,tiers WHERE tiers.agent = agents.name AND tiers.queue = '%q'", queue_name);
}
/* queue list members */
} else if (sub_action && !strcasecmp(sub_action, "members")) {
sql = switch_mprintf("SELECT * FROM members WHERE queue = '%q';", queue_name);
/* queue list tiers */
} else if (sub_action && !strcasecmp(sub_action, "tiers")) {
sql = switch_mprintf("SELECT * FROM tiers WHERE queue = '%q';", queue_name);
} else {
stream->write_function(stream, "%s", "-ERR Invalid!\n");
goto done;
}
cbt.row_process = 0; cbt.row_process = 0;
cbt.stream = stream; cbt.stream = stream;
sql = switch_mprintf("SELECT * FROM members WHERE queue = '%q'", queue_name);
cc_execute_sql_callback(NULL /* queue */, NULL /* mutex */, sql, list_result_callback, &cbt /* Call back variables */); cc_execute_sql_callback(NULL /* queue */, NULL /* mutex */, sql, list_result_callback, &cbt /* Call back variables */);
switch_safe_free(sql); switch_safe_free(sql);
stream->write_function(stream, "%s", "+OK\n"); stream->write_function(stream, "%s", "+OK\n");
} }
} else if (action && !strcasecmp(action, "count")) { } else if (action && !strcasecmp(action, "count")) {
/* queue count */
if (argc-initial_argc < 1) { if (argc-initial_argc < 1) {
stream->write_function(stream, "%s", "-ERR Invalid!\n"); switch_hash_index_t *hi;
int queue_count = 0;
switch_mutex_lock(globals.mutex);
for (hi = switch_hash_first(NULL, globals.queue_hash); hi; hi = switch_hash_next(hi)) {
queue_count++;
}
switch_mutex_unlock(globals.mutex);
stream->write_function(stream, "%d\n", queue_count);
goto done; goto done;
} else { } else {
const char *queue_name = argv[0 + initial_argc]; const char *sub_action = argv[0 + initial_argc];
const char *queue_name = argv[1 + initial_argc];
const char *status = NULL;
char res[256] = ""; char res[256] = "";
switch_event_t *event;
/* Check to see if agent already exist */ /* queue count agents */
sql = switch_mprintf("SELECT count(*) FROM members WHERE queue = '%q'", queue_name); if (sub_action && !strcasecmp(sub_action, "agents")) {
if (argc-initial_argc > 2) {
status = argv[2 + initial_argc];
}
if (status) {
sql = switch_mprintf("SELECT count(*) FROM agents,tiers WHERE tiers.agent = agents.name AND tiers.queue = '%q' AND agents.status = '%q'", queue_name, status);
} else {
sql = switch_mprintf("SELECT count(*) FROM agents,tiers WHERE tiers.agent = agents.name AND tiers.queue = '%q'", queue_name);
}
/* queue count members */
} else if (sub_action && !strcasecmp(sub_action, "members")) {
sql = switch_mprintf("SELECT count(*) FROM members WHERE queue = '%q';", queue_name);
/* queue count tiers */
} else if (sub_action && !strcasecmp(sub_action, "tiers")) {
sql = switch_mprintf("SELECT count(*) FROM tiers WHERE queue = '%q';", queue_name);
} else {
stream->write_function(stream, "%s", "-ERR Invalid!\n");
goto done;
}
cc_execute_sql2str(NULL, NULL, sql, res, sizeof(res)); cc_execute_sql2str(NULL, NULL, sql, res, sizeof(res));
switch_safe_free(sql); switch_safe_free(sql);
stream->write_function(stream, "%d\n", atoi(res)); stream->write_function(stream, "%d\n", atoi(res));
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "members-count");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Count", res);
switch_event_fire(&event);
}
} }
} }
} }
@ -2792,7 +2846,6 @@ SWITCH_MODULE_LOAD_FUNCTION(mod_callcenter_load)
switch_console_set_complete("add callcenter_config agent get status"); switch_console_set_complete("add callcenter_config agent get status");
switch_console_set_complete("add callcenter_config agent list"); switch_console_set_complete("add callcenter_config agent list");
switch_console_set_complete("add callcenter_config tier add"); switch_console_set_complete("add callcenter_config tier add");
switch_console_set_complete("add callcenter_config tier del"); switch_console_set_complete("add callcenter_config tier del");
switch_console_set_complete("add callcenter_config tier set state"); switch_console_set_complete("add callcenter_config tier set state");
@ -2804,7 +2857,13 @@ SWITCH_MODULE_LOAD_FUNCTION(mod_callcenter_load)
switch_console_set_complete("add callcenter_config queue unload"); switch_console_set_complete("add callcenter_config queue unload");
switch_console_set_complete("add callcenter_config queue reload"); switch_console_set_complete("add callcenter_config queue reload");
switch_console_set_complete("add callcenter_config queue list"); switch_console_set_complete("add callcenter_config queue list");
switch_console_set_complete("add callcenter_config queue list agents");
switch_console_set_complete("add callcenter_config queue list members");
switch_console_set_complete("add callcenter_config queue list tiers");
switch_console_set_complete("add callcenter_config queue count"); switch_console_set_complete("add callcenter_config queue count");
switch_console_set_complete("add callcenter_config queue count agents");
switch_console_set_complete("add callcenter_config queue count members");
switch_console_set_complete("add callcenter_config queue count tiers");
/* indicate that the module should continue to be loaded */ /* indicate that the module should continue to be loaded */
return SWITCH_STATUS_SUCCESS; return SWITCH_STATUS_SUCCESS;