From 50714ec5e4eb14976695ff29bc6528e0b9a16862 Mon Sep 17 00:00:00 2001 From: Italo Rossi Date: Tue, 27 Dec 2016 21:35:17 -0300 Subject: [PATCH] [mod_callcenter] FS-9891: Get queue again to increase calls answered and abandoned --- src/mod/applications/mod_callcenter/mod_callcenter.c | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/src/mod/applications/mod_callcenter/mod_callcenter.c b/src/mod/applications/mod_callcenter/mod_callcenter.c index 6eabeeba59..88250aefe0 100644 --- a/src/mod/applications/mod_callcenter/mod_callcenter.c +++ b/src/mod/applications/mod_callcenter/mod_callcenter.c @@ -3122,8 +3122,9 @@ SWITCH_STANDARD_APP(callcenter_function) switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name, cc_member_cancel_reason2str(h->member_cancel_reason)); + queue = get_queue(queue_name); queue->calls_abandoned++; - + queue_rwunlock(queue); } else { switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Member %s <%s> is answered by an agent in queue %s\n", switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")), switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")), queue_name); @@ -3135,7 +3136,9 @@ SWITCH_STANDARD_APP(callcenter_function) /* Update some channel variables for xml_cdr needs */ switch_channel_set_variable_printf(member_channel, "cc_cause", "%s", "answered"); + queue = get_queue(queue_name); queue->calls_answered++; + queue_rwunlock(queue); }