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mod_callcenter: >WARNING, some event value got removed< Adding new event time value that can then be used to calculate the Wait;Talk;Total duration of a member were on call. CC-Wait-Time CC-Talk-Time and CC-Total-Time are no longer returned. Visit the code or check the wiki for the updated variable.

This commit is contained in:
Marc Olivier Chouinard 2011-03-12 11:29:20 -05:00
parent 30dd1774ad
commit 5f2337859b
1 changed files with 28 additions and 6 deletions
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34
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -1466,6 +1466,9 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", h->agent_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-System", h->agent_system);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-UUID", agent_uuid);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Called-Time", "%ld", (long) t_agent_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%ld", (long) t_agent_answered);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Caller-Joined-Time", "%ld", (long) t_member_called);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Name", h->member_caller_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Number", h->member_caller_number);
@ -1514,9 +1517,14 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_channel_event_set_data(agent_channel, event);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", h->queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "bridge-agent-end");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Hangup-Cause", switch_channel_cause2str(cause));
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", h->agent_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-System", h->agent_system);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-UUID", agent_uuid);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Called-Time", "%ld", (long) t_agent_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%ld", (long) t_agent_answered);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Caller-Joined-Time", "%ld", (long) t_member_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Bridge-Terminated-Time", "%ld", (long) switch_epoch_time_now(NULL));
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Name", h->member_caller_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Number", h->member_caller_number);
@ -1543,10 +1551,10 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", h->queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "member-queue-end");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Cause", "Terminated");
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answer-Time", "%ld", (long) (t_agent_answered - t_agent_called));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Wait-Time", "%ld", (long) (t_agent_answered - t_member_called));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Talk-Time", "%ld", (long) (switch_epoch_time_now(NULL) - t_agent_answered));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Total-Time", "%ld", (long) (switch_epoch_time_now(NULL) - t_member_called));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Called-Time", "%ld", (long) t_agent_called);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%ld", (long) t_agent_answered);
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Caller-Leaving-Time", "%ld", (long) switch_epoch_time_now(NULL));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Caller-Joined-Time", "%ld", (long) t_member_called);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Name",
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")));
@ -1566,7 +1574,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Agent %s Origination Canceled : %s\n",h->agent_name, switch_channel_cause2str(cause));
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Agent %s Origination Canceled : %s\n", h->agent_name, switch_channel_cause2str(cause));
switch (cause) {
case SWITCH_CAUSE_USER_NOT_REGISTERED: /* When we are calling a unregistred device */
@ -1609,6 +1617,19 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
}
}
/* Fire up event when contact agent fails */
if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, CALLCENTER_EVENT) == SWITCH_STATUS_SUCCESS) {
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", h->queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "bridge-agent-fail");
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Hangup-Cause", switch_channel_cause2str(cause));
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent", h->agent_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Agent-System", h->agent_system);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-UUID", h->member_uuid);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Name", h->member_caller_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Caller-CID-Number", h->member_caller_number);
switch_event_fire(&event);
}
}
done:
@ -2314,7 +2335,8 @@ SWITCH_STANDARD_APP(callcenter_function)
switch_channel_event_set_data(member_channel, event);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Queue", queue_name);
switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, "CC-Action", "member-queue-end");
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Wait-Time", "%ld", (long) (switch_epoch_time_now(NULL) - t_member_called));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Agent-Answered-Time", "%ld", (long) switch_epoch_time_now(NULL));
switch_event_add_header(event, SWITCH_STACK_BOTTOM, "CC-Caller-Joined-Time", "%ld", (long) t_member_called);
switch_log_printf(SWITCH_CHANNEL_LOG, SWITCH_LOG_DEBUG, "Member \"%s\" <%s> exit queue %s due to %s\n",
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_name")),
switch_str_nil(switch_channel_get_variable(member_channel, "caller_id_number")),