diff --git a/conf/autoload_configs/callcenter.conf.xml b/conf/autoload_configs/callcenter.conf.xml
index 4da0c26b02..2e93a4e753 100644
--- a/conf/autoload_configs/callcenter.conf.xml
+++ b/conf/autoload_configs/callcenter.conf.xml
@@ -25,7 +25,7 @@
     <!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
   </agents>
   <tiers>
-    <!-- if no level or position is provided, they will default to 1.  You should do this to keep db value on restart -->
+    <!-- if no level or position is provided, they will default to 0.  You should do this to keep db value on restart -->
     <!-- <tier agent="1000@default" queue="support@default" level="0" position="1"/> -->
   </tiers>
 
diff --git a/src/mod/applications/mod_callcenter/mod_callcenter.c b/src/mod/applications/mod_callcenter/mod_callcenter.c
index 44a5622d3e..49f30de4ac 100644
--- a/src/mod/applications/mod_callcenter/mod_callcenter.c
+++ b/src/mod/applications/mod_callcenter/mod_callcenter.c
@@ -1243,7 +1243,7 @@ static switch_status_t load_config(void)
 						cc_tier_add(queue_name, agent, cc_tier_state2str(CC_TIER_STATE_READY), atoi(level), atoi(position));
 					} else {
 						/* default to level 1 and position 1 within the level */
-						cc_tier_add(queue_name, agent, cc_tier_state2str(CC_TIER_STATE_READY), 1, 1);
+						cc_tier_add(queue_name, agent, cc_tier_state2str(CC_TIER_STATE_READY), 0, 1);
 					}
 				} else {
 					if (level) {